Thank you for contacting Intel. You’ve somehow navigated within the Embedded Forum where we focus on embedded products and applications. Since the DX58SO is a consumer desktop-oriented platform and not an embedded one, you’re not quite in the right place. Let me try to guide you to where you can find some help:
You said that you’ve already contacted Intel by email by phone and email, but have you tried Live Chat Support? (link below)
You haven’t mentioned whether you are an end user or an Intel reseller / dealer / distributor. If you are an end user, Intel recommends that you consult directly with your place of purchase. If the place of purchase is unable to resolve the problem, the dealer may have direct access to Intel support technicians.
You can also find support resources for the DX58SO at:
If Intel had another forum appropriate for your topic, I’d gladly direct you there but we really don’t. If you’ve already checked out all of the links above then your best bet is to continue to pursue the Customer Support avenues that you’ve previously initiated.
Intel Embedded Forum