3 Replies Latest reply on Feb 23, 2016 8:23 AM by Carlos_A

    Ethernet adapter 82574IT stopped or resetting in WEC7

    jakpou Community Member

      Hi

       

      We are using a Nexcom NISE2300 (Intel atom D2550) computer which has 4x Intel® 82574IT GbE LAN ports . It is running

      Windows Embedded Compact 7 (WEC7) with the drivers from the “Intel® Ethernet Drivers for Microsoft* Embedded Operating Systems version 12". The WEC7 image is based on the "Small footprint device" template and the CEPC bsp, it also has smp enabled.

       

      When using the network we sometimes get the following message printed to the debug port

      "PID:00400004 TID:00EB0016 WINCE 6.0 E1Q::PhyUpdateAdaptiveIFS: Adaptive IFS exiting--adapter is stopped or resetting"

      and a network adapter stops to respond (even to ping), sometimes it recovers (after some seconds) and sometimes a power cycle is needed.

       

      Does anyone have an idea of why the adapters are stopping /resetting and why this message gets printed?

       

      Best regards

      Jakob

        • Re: Ethernet adapter 82574IT stopped or resetting in WEC7
          Carlos_A Brown Belt

          Hello jakpou,

           

          Thank you for contacting the Intel Embedded Community.

           

          We would like to help you, but you need to contact the manufacturer of your computer to receive the further help because they have all the information related to their products. Also, to receive the further drivers, because they have modified the devices where the video, audio, or other features are generated.

           

          In order to help you, as a reference please address your problem to the following web sites:

           

          Technical Support - NEXCOM


          Contact Us


          The needed drivers may be found as a reference as well at the Downloads - NEXCOM web site


          Intel can give you generic drivers, which are not guaranteed to work properly with your third party computer. In case that you need them please use the Intel® Driver Update Utility.

           

          Please keep in mind that the proper drivers and support are provided by the manufacturer of your system.

           

          Best Regards,

          Carlos_A.