13 Replies Latest reply on Nov 29, 2016 4:47 AM by Carlos_A

    NUC D54250 USB problems

    leva Green Belt

      Hello!

       

       

      There is a problem with starting the NUC D54205 when the USB Monitor is connected to it.

      Monitor is - USB Touch Screen Monitor | Mimo Magic Touch Deluxe

       

      BIOS is the last - 0041, OS - Windows 8.1

       

      When USB monitor is connected  - the BIOS don't start some times.  Manufacturer of USB controller for monitor DisplayLink faced with this problem - (http://support.displaylink.com/knowledgebase/articles/544453-pc-hangs-when-booting-with-usb-devices-attached) We update the BIOS to the latest version, but it doesn't help us.


      How to solve this issue?



        • Re: NUC D54250 USB problems
          Carlos_A Brown Belt

          Hello leva,

           

          Thank you for contacting Intel Embedded Community.

           

          In order to help you, your questions related to the Intel(R) NUCs should be addressed to the Forum: Intel NUC.

           

          We hope that this information is useful to you.

           

          Best Regards,

          Carlos_A.

            • Re: NUC D54250 USB problems
              leva Green Belt

              it is looks like a football...

              I come here form Intel NUC forum... - D54250 USB problems | Intel Communities

              Do you suggest me to return back?

                • Re: NUC D54250 USB problems
                  Carlos_A Brown Belt

                  Hello leva,

                   

                  Thanks for your reply.

                   

                  Reviewing the mentioned NUC forum, we have some questions that may help us to understand this problem:

                   

                  Could you please tell us if the motherboard of your project has been implemented by you or it is an Intel one?

                   

                  Could you please let us know who is your BIOS developer?

                   

                  Could you please inform us how many USB monitors and cameras are affected by the mentioned problem, and give us the information related to them? Could you please reproduce this condition with different USB cameras and panels and let us the results?

                   

                  Could you please verify that this situation happens with the latest BIOS version? Please try to reproduce it with the BIOS Update WYLPT10H.86A and let us know the consequences.

                   

                  Could you please confirm that you have tried to set the USB Legacy Mode to Full Speed (not High Speed) at the BIOS? In case that you ignore the answer, please try it and let us know the outcomes of this change.

                   

                  Please let us know all the information that may answer these questions.

                   

                  Thanks for your cooperation.

                   

                  Best Regards,

                  Carlos_A.

                    • Re: NUC D54250 USB problems
                      leva Green Belt

                      ----Could you please tell us if the motherboard of your project has been implemented by you or it is an Intel one?

                      We buy Intel D54250WYK and integrate it to our device without modifications.

                       

                      ----Could you please let us know who is your BIOS developer?

                      Intel

                       

                      Could you please inform us how many USB monitors and cameras are affected by the mentioned problem, and give us the information related to them? Could you please reproduce this condition with different USB cameras and panels and let us the results?

                      ---- There are one monitor (Mimo HD USB Touch Screen Monitor) and two our cameras (based on Cypress USB controller). Our main problem is that when we connected only one monitor to NUC - the the BIOS in NUC don't start some times. Unfortunately, we have only one model of touch monitor.

                       

                      Could you please verify that this situation happens with the latest BIOS version? Please try to reproduce it with the BIOS Update WYLPT10H.86A and let us know the consequences.

                      BIOS is the last - 0041

                       

                      Could you please confirm that you have tried to set the USB Legacy Mode to Full Speed (not High Speed) at the BIOS? In case that you ignore the answer, please try it and let us know the outcomes of this change.

                      There is no select for this option. We can only enable or disable it. We tried both variants.

                       

                       

                      Thank you.

                      Best regards,

                      Aliaksandr

                        • Re: NUC D54250 USB problems
                          Carlos_A Brown Belt

                          Hello leva,

                           

                          Thanks for your reply.

                           

                          By the way, could you please verify that the USB Optimization is disabled at the BIOS when the problem happens? Please refer to the information stated on page 23 of the Intel(R) NUC BIOS Settings Glossary.

                           

                          Thanks again for your reply.

                           

                          Best Regards,

                          Carlos_A.

                            • Re: NUC D54250 USB problems
                              leva Green Belt

                              Hello!

                               

                              Unfortunately, there is no such option in BIOS for 54250 NUC

                               

                              Best regards,

                              Aliaksandr

                                • Re: NUC D54250 USB problems
                                  Carlos_A Brown Belt

                                  Hello leva,

                                   

                                  Thanks for your reply.

                                   

                                  Based on your forum at the NUC community, could you please explain us the meaning of the phrase "We created a device based on your Intel NUC"? Also, please give us all the details related to this implementation.


                                  By the way, please verify that the USB option is the last boot option on the BIOS settings, and the "Boot USB Devices First" option is unchecked as is showed at the following screenshot:

                                   

                                  Boot configuration.jpgIt is important to let you know that the boot options change random each time that any USB devices are unplugged . So the mentioned boot options should be reviewed to avoid boot from an USB device incapable to boot.


                                  We hope that this information may help you.


                                  Best Regards,

                                  Carlos_A.

                      • Re: NUC D54250 USB problems
                        BrainChris Community Member

                        these kind of issue come up with hardware, like usb connection issue, an others.

                        better to contact with official manufacturers and @Carlos mentioned forum may be your way to go.

                        Best regards.

                        #Brain