21 Replies Latest reply on Jul 14, 2016 3:45 AM by VTachev

    Can't Access Board Planner

    JoseOgando Green Belt

      Hello everyone,

       

      I am trying to access Board Planner tool (https://edc.intel.com/tools/board-planner/), my account has been upgraded to privileged, however the tool seems to hang and reload forever.

       

      Is there any extension (Java, Silverlight, etc) , browser, or any other specifics that I need in order to access this tool.

       

      Thanks a lot.

        • Re: Can't Access Board Planner
          LynnZ Brown Belt

          Thank you for reporting this to us, Jose.  We received your message through Intel Customer Support and have escalated this.  Our team is working on it right now.  We will let you know when it is fixed.

          Also, the Embedded Board Planner should be accessible with a Basic or Privileged account -- we're checking this, too!

            • Re: Can't Access Board Planner
              JoseOgando Green Belt

              For what is worth, there seems to be an strange loop within the connection.

               

              This is a Firefox capture of the connections which seems suspicious, hopefully it is helpful.

               

              ErrorIntel.JPG

                • Re: Can't Access Board Planner
                  Carlos_A Brown Belt

                  Hello JoseOgando,

                   

                  Thanks you for contacting the Intel Embedded Community.

                   

                  In order to help you, we would like to address the following questions to better understand this situation:

                   

                  Could you please tell us if this condition happens with an specific Internet Browser or with various? In case that it only happens with a particular one, please try with different ones, and let us know the results.

                   

                  Could you please confirm if the situation persists if you login previous to use the board planner? If you ignore the answer please try this suggestion and let us know the outcomes.

                   

                  Could you please try to reproduce  this problem when there is no other web sites open in the same internet browser? In case that you do not know the answer, please try this recommendation ,and inform us the consequences.

                   

                  Please let us know all the information that may answer the previous questions.

                   

                  Thanks in advance for your cooperation.

                   

                  Best Regards,

                  Carlos_A.

                    • Re: Can't Access Board Planner
                      JoseOgando Green Belt

                      The issue has become related to certificates. Please find my answers between your quoted message.

                       

                      Could you please tell us if this condition happens with an specific Internet Browser or with various? In case that it only happens with a particular one, please try with different ones, and let us know the results.

                       

                      I have tried Firefox, Chrome, IE 11 on Windows and Chrome and Safari on Mac OS X. All of them with the same outcome

                       

                      Could you please confirm if the situation persists if you login previous to use the board planner? If you ignore the answer please try this suggestion and let us know the outcomes.

                       

                      I have tried loggin in prior and after clicking the link, Its the same problem.

                       

                      Could you please try to reproduce  this problem when there is no other web sites open in the same internet browser? In case that you do not know the answer, please try this recommendation ,and inform us the consequences.

                       

                      All in Windows,

                      Single tab on Chrome, does not work.

                      Single tab on IE, does not work, gives me the attached error. Login in took way too much time. Tried clicking on open this content in a new window yet it didn't work.

                      Single tab on Firefox, gives me the attached error. Clicked "here" but did not work. Pics attached of the certificate error. I have deleted my certificate db on Firefox but did not help.

                       

                      ErrorIntelFirefox.JPGErrorIntelFirefox2.JPGErrorIntelIE.JPG

                      • Re: Can't Access Board Planner
                        JoseOgando Green Belt

                        Any updates?

                         

                        Thanks

                          • Re: Can't Access Board Planner
                            LynnZ Brown Belt

                            We believe this is a federation issue.  We are meeting today to try to troubleshoot this.  Stay tuned.

                            • Re: Can't Access Board Planner
                              LynnZ Brown Belt

                              Hello.  I believe that the root cause has been determined.  We are testing to see if the issue is resolved.  Thank you for your patience.  LynnZ.

                                • Re: Can't Access Board Planner
                                  JoseOgando Green Belt

                                  Hello LynnX,

                                   

                                  Let me know when I can try.

                                   

                                  Thanks a lot

                                    • Re: Can't Access Board Planner
                                      LynnZ Brown Belt

                                      Jose, thank you for your patience.  You should now be able to access the Embedded Board Planner.

                                      Have a great day!

                                      Lynn Z.

                                        • Re: Can't Access Board Planner
                                          Manburger Community Member

                                          Hello, can you help me? I've created basic Intel account, but can't start board planner. It is just Intel web header and the rest is empty page. Tried on variuos browsers, disabled ad-blocker, used proxy to change country, but no luck (

                                          Thank you.

                                            • Re: Can't Access Board Planner
                                              LynnZ Brown Belt

                                              Hello, Jaraslav.  You are correct, I do see that you a have a Basic account which is all that you should need to access the Embedded Board Planner.  Let me take this to my development team to check it out for you.  In the meantime can you clear you cache, close your browser, and restart a fresh one?  I'll be in touch.  Lynn Z.

                                                • Re: Can't Access Board Planner
                                                  LynnZ Brown Belt

                                                  Update:  We have detected the problem and are working to resolve it.  In the meantime, here's a workaround that was provided to me:

                                                  First time redirect fails after successful authentication, then user has to launch the same application URL in the same browser for launching it successfully (second time redirect is bypassed).

                                                   

                                                   

                                                    • Re: Can't Access Board Planner
                                                      LynnZ Brown Belt

                                                      Hello.  You should no longer have to perform the 'work around' solutions as the problem now appears to be fixed.  Thank you, Jaroslav, for reporting this.  LynnZ.

                                                        • Re: Can't Access Board Planner
                                                          Terredar Community Member

                                                          Hello, I've registered today to be able to use the Board Planner but it doesn't work, also the workaround didn't work for me.

                                                            • Re: Can't Access Board Planner
                                                              VTachev Community Member

                                                              Hi all,

                                                               

                                                              same here - basic account, but the frame doesn't load - chrome (51.x) doesn't load anything at all, ie11 says that the content cannot be displayed within a frame and offers me to open it in a new window, only to open the homepage and firefox (47.x) doesn't load anything either. Compatibility modes and all don't help, pasting and reopening the URL in the same or other browser don't change anything either. I installed firefox especially for this, just to make sure it's not some incompatibility with the browser engine, but it seems to be server-side related.

                                                               

                                                              Trying it on a win 8.1 x64, but doubt it has anything to do with the OS. All help would be appreciated!

                                                               

                                                              P.S. For what it's worth, i think the issue is with the CORS request - both firefox and chrome say they're blocking a non-trusted resource, because it's not covered by the SSL certificate currently being used:

                                                              Unfortunately disabling the same-origin security policy doesn't seem to help at all, so I suppose you should look into this.

                                                               

                                                              Cheers,

                                                              Vlad

                                                                • Re: Can't Access Board Planner
                                                                  LynnZ Brown Belt

                                                                  Hi!  Thanks for bring this to our attention.  I've confirmed that it is broken...again.  We are checking into why this happened again.  Stay tuned.  So sorry!!  LynnZ

                                                                    • Re: Can't Access Board Planner
                                                                      VTachev Community Member

                                                                      Hi Lynn,

                                                                       

                                                                      any info or eta, when the board planner would be up yet?

                                                                       

                                                                      Thanks in advance,

                                                                      Vlad

                                                                        • Re: Can't Access Board Planner
                                                                          LynnZ Brown Belt

                                                                          Hello.  Thank you for your patience.  I am told that it is now working properly.  Please try and let me know if you experience any problems.  I hope not!!  LynnZ

                                                                            • Re: Can't Access Board Planner
                                                                              VTachev Community Member

                                                                              Hey Lynn,

                                                                               

                                                                              yup, thanks for the quick reaction - now it works... well, to a certain extent - it works for me only in firefox, and as much as it's a working variant for me and as reluctant as I am to report this (cause fixing this, might cause the tool to be down completely for a while longer), other members might not be able to use it if they're using other browsers: IE doesn't let me access it at all - it keeps stuck at the login page, even though it seems I've logged in properly and I've started a session and chrome just continues to whine about the non-secure resources. Having said that, I'm happy it works with firefox, so this is how I'm currently using the tool

                                                                               

                                                                              Thanks and cheers,

                                                                              Vlad