The only known issues that I see that can be related to your category are the following
The issue was observed using the openssl speed application patched with libcrypto* (OpenSSL*) Sample Patch for Intel(R) QuickAssist Technology. Libcrypto's openssl speed test uses multiple processes (instead of multiple threads) to measure performance. Each process has access to one crypto instance. When running a test with 16 or 32 processes, the test can fail from time to time reporting: [error] SalCtrl_AdfServicesStartedCheck() - : Sal Ctrl failed to start in given time [error] do_userStart() - : Failed to start services can't use that engine
However it seems to be fixed with the latest QAT version: Intel QuickAssist Technology | 01.org
In Pass-through of Intel® QuickAssist Technology Physical Function (PF) and the PCH device GbE ports to a virtual machine result in GbE ports being nonresponsive after Intel® QuickAssist Technology device initialization. Intel® QuickAssist Technology Virtual Function (VF) pass-through with GbE port passthrough is not affected.
After Intel® QuickAssist Technology device initialization, removing the igb module and reinserting it allows both devices to work as normal.
I will ask to the QAT contacts for additional advice.
By the way, normally when this error is observed it is because it is possible that incorrect QAT configuration file placed in the /etc folder. Please ensure that this was copied to the /etc folder and qat_service was restarted.
Also, the qat_mem.ko driver is not loaded. Please ensure that the qat_mem driver has been loaded properly.
We hope that this information may help you.