8 Replies Latest reply on May 22, 2017 9:07 AM by JMonteiroCSW

    i210 Doc 348742

    Lmiz Green Belt

      Hi,

       

      I need access to document 348742. I have a privileged account & I also have completed the "Resource & Design Center Account Support". Can someone from the Intel team please provide me some status update?

       

      Thanks,

      --Lisa

        • Re: i210 Doc 348742
          Carlos_A Brown Belt

          Hello, Lmiz:

           

          Thank you for contacting the Intel Embedded Community.

           

          The Intel(R) Network Connections Tools document # 348742 can be found at the following website:

           

          https://edc.intel.com/Link.aspx?id=3815

           

          We hope that this information may help you.

           

          Best Regards,

          Carlos_A.

            • Re: i210 Doc 348742
              Lmiz Green Belt

              Hi Carlos,

               

              Thank you for the link. Unfortunately after logging-in, I still get "Access denied", but my account profile does show that I have privileged access.

               

              Thanks,

              --Lisa

                • Re: i210 Doc 348742
                  LynnZ Brown Belt

                  Dear Lisa, I have confirmed that you have an RDC Privileged account and should be able to access this document.

                  Please follow these step-by-step instructions to access content on the Resource & Design Center.  If at any point a part of the process does not work as illustrated below, please take a full screen shot of the point of failure and paste it in this thread.

                  1.  Launch the Resource & Design Center (http://www.intel.com/content/www/us/en/design/resource-design-center.html

                  2.  Click ‘Sign In’ found in the upper right corner



                  3. 
                  Enter login and password


                   

                  4. Scroll down the RDC home page to grey area and click on ‘Document Library’


                  5. At the top of the Document Library page, click on the magnifying glass found in the upper right corner of the page

                  6. Type the document number or search term (example shown; you will type 348742


                    7. Results appear in the Documents Library results.  Click on the title of the document.


                   

                  8. Depending on the document type, the document will open or you will be prompted to open or save the document


                  9. View the download


                  Hope this helps.

                  LynnZ

                   

                  1 of 2 people found this helpful
                    • Re: i210 Doc 348742
                      Lmiz Green Belt

                      Hi Lynn,

                       

                      Perfect. Thank you for your assistance. I am now able to obtain the document I needed. You can consider this issue closed.

                       

                      Thanks again,

                      --Lisa

                      • Re: i210 Doc 348742
                        Matt_B Community Member

                        Lynn, I'm having the same problem.  I tried your procedure but the search came up with 0 results.  Any help would be appreciated.

                        • Re: i210 Doc 348742
                          JMonteiroCSW Community Member

                          Hello Lynn.

                           

                          I've been granted a Privileged account, however I get 'Not authorized' message when trying to access the 348742 document.

                           

                          Is there anything else I need to do?

                           

                          BR,

                          JM

                            • Re: i210 Doc 348742
                              Carlos_A Brown Belt

                              Hello, JMonteiroCSW  and Matt_B:

                               

                              Thank you for contacting Intel Embedded Community.

                               

                              We have confirmed that access/entitlement is properly configured for your account and you should be able to access the document.  also tested the document and it downloads properly, too.

                               

                              We also tested the document and it downloads properly, too.

                               

                              Could you please tell me if you have tried the steps described in this thread from LynnZ dated Nov 23, 2016 10:36 AM?  When you click the document library link, there should not be a lock symbol showing.  If it is, please log in using your login credentials.  If you still get an error message, please let us know exactly which step in the process the experience broke.

                               

                              Lastly, since you have tried to access the document unsuccessfully, before trying the outlined steps, please make sure to clear your cache, close your browser entirely, and then re-launch a fresh browser.

                               

                              Based on the fact that your account and the document should be working fine, often times it is a caching issue. 

                               

                              We hope this helps and let us know how it goes.

                               

                              Best regards,

                              Carlos_A.