Thank you for contacting Intel Embedded Community.
In order to be on the same page, we would like to address the following questions:
Could you please send us screenshots of the listed problem?
Could you please give us the name and document number of the file related to this situation and where do you download it?
Could you please give us all the information related to the mentioned tool?
Please let us know this information to have a better idea of this situation.
I have been out of the office for a few days, please see answers to your questions below:
- The tools were provided to me via Avnet
- The tools are form a package titled "Quartzville Tools_434998"
- The Document is "eeupdate.txt" and is Titled "Intel (R) EEUpdate Release Notes April 21, 2016"
- The tool itself is "EEUPDATEW64e.exe" see properties details page snapshot below
I will get screen shots of me running the tool and the data returned and forward to you as soon as I can.
Thanks for your reply.
By the way, could you please tell us if the affected design has been developed by you or a third party company? In case that it is a third party project, please give us all the information related to it.
We really appreciate your cooperation.
The design has been developed by us. The schematic has previously been checked by Intel.
Here is a screenshot of me running the eeupdate tool with the invmget command
Strangely what I am now seeing is when i run this command multiple times I get different outputs. One that looks valid
and one that looks like an error
Any ideas why this could be happening. Does this indicate that the device is falling to communicate some times?