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In order top better understand your request, we would like to address the following questions:
Could you please tell us if the design related to this situation has been developed by you or it is a third party one? In case that it is a third party design, please give us all the information related to it , in case that it has been developed by you please give us a block diagram with the part numbers of the devices used to implement it.
Could you please let us know the EEupdate version and where do you download it?
Please give us all the requested information to find the information that may help you.