9 Replies Latest reply on Oct 9, 2017 5:16 AM by Carlos_A

    Error processing download links

    jsdmichaud1 Community Member

      Hello,

       

      I've got difficulties trying to access certain files. I always get an error message like that:

       

      I'm trying to get the I211-AT Layout Checklist and the eepromARMTool Design Guide for the I211-AT. Is there a way that I can get those files?

       

      Thanks a lot.

        • Re: Error processing download links
          Carlos_A Brown Belt

          Hello, jsdmichaud1:

           

          Thank you for contacting Intel Embedded Community.

           

          In order to be on the same page, we would like to address the following questions:

           

          Could you please confirm us if the problem to download the Intel Ethernet Controller I211-AT [Pearsonville] Layout Review Checklist document # 495297 persists when you are logged into your Privileged Resource & Design Center (RDC) account and using the following website? 

           

          https://cdrd.intel.com/v1/dl/getContent/495297

           

          Could you please let us know the document number of the  "eepromARMTool Design Guide for the I211-AT" mentioned in your previous message?

           

          Please let us know the information that should answer the previous questions.

           

          Best regards,

          Carlos_A.

            • Re: Error processing download links
              jsdmichaud1 Community Member

              Hello Carlos_A ,

               

              I'm connected to my privileged account. I still have a problem to download the confidential files. The eepromARMTool file that I was talking about is #523420.

               

              Here is a screenshot that confirmed my privileged account:

               

               

              Thanks a lot,

                • Re: Error processing download links
                  Carlos_A Brown Belt

                  Hello, jsdmichaud1:

                   

                  Thanks for your update.

                   

                  In order to be on the same page, could you please confirm if the request of the eepromARMTool is related to the thread eepromARMtool? In case that you answer is affirmative, could you please confirm if you received our email of the past Thursday 9/28/2017,  9:53 AM?

                   

                  Waiting for your reply.

                   

                  Best regards,

                  Carlos_A.

                    • Re: Error processing download links
                      jsdmichaud1 Community Member

                      Hello Carlos,

                       

                      We found the EEPROM Arm tool usage guide to be packaged with eepromArmTool.

                       

                      However, we are struggling to download document 495297 (Intel Ethernet Controller I211-AT [Pearsonville] Layout Review Checklist Rev. 2.1).

                       

                      As I mentioned before, we are always landing on error page and are eventually redirected to home page.

                       

                      Can you send me the checklist document through email?

                       

                      Regardsm

                        • Re: Error processing download links
                          Carlos_A Brown Belt

                          Hello, jsdmichaud1 :

                           

                          Thanks for your update.

                           

                          Actually, we want to be sure that you have your RDC privileged account working properly that assure you the quick and prompt access to the documentation stated at the RDC site.

                           

                          Due to this fact, could you please give us a detailed description of the procedure that you are following to download the requested document?

                           

                          We really appreciate your cooperation to solve this inconvenience.

                           

                          Best regards,

                          Carlos_A.

                            • Re: Error processing download links
                              jsdmichaud1 Community Member

                              Hello Carlos_A,

                               

                              Here is the 7 steps procedure we are following to download the document:

                               

                              1- From my profile, I use the "Quick Links" section to "Resources & Design Center"

                              1.png

                              2- In "Networking and Communication", I click "See all"

                              2.png

                              3- I click on "Ethernet Controllers"

                              3.png

                              4- I scroll down and click "View" on the "Intel Ethernet Controller i211 Series"

                              4.png

                              5-  I scroll down and click on "Networking and Comms Ethernet: Intel Controller i210_i211 (Springville_Pearsonville)"

                              5.png

                              6- I scroll down and expand the "Intel Ethernet Controller i211-AT [Pearsonville] Layout Review Checklist Rev. 2.1" and click the "Download" button

                              6.png

                              7- I get the download error below:

                              7.png

                               

                              Now, just so you understand, we are currently block by not being able to access this checklist and would really want to move forward as we cannot progress in issue investigation due to Intel's internal IT issues.

                               

                              Please do the necessary to give us access to this document ASAP.

                               

                              Regards,