Thank you for contacting Intel Embedded Community.
In order to be on the same page, could you please tell us if the design has been developed by you or a third party company? In case that it is a third party design, could you please give us all the information related to it? If it has been developed by you, could you please let us know if it has been reviewed by Intel? By the way, could you please inform us know how many units have been manufactured? How many are failing? What is the failure rate? Also, could you please clarify us if you have made any modification to your design and let us know them in a detailed way?
Waiting for your reply with the information that should answer these questions.