Hello and welcome to the Intel® Embedded Community,
I'm the moderator and no technical guru but I've seen a few questions about the power switch so let me take a stab at this one before hooking you up with a technician...
Per a quote from the user guide, the power switch "provides slightly different behavior from a traditional power switch".
Are you shorting the pins only momentarily ? Please see the user guide below, page 32, that describes the result depening on how long you short the pins.
I hope this helps.
J. Felix McNulty
Community Moderator (Intel contractor)
Yes, we did everyting as per the user guide,but to no avail. We tried CMOS clearing to reset BIOS but it didn't work.
We even contacted many Intel Chat Experts but nobody was able to help us. We are stuck badly please provide
us some constructive solution. If you suggest we return the board back, please mention the complete procedure.
Sorry for late reply.
I hope you can understand.
Its a no! felix, we tried many things.
We tried to connect a rs-232 cable to the board and given it some serial commands to switch it on and as such.
It responded to the commands and switched on saying successful, but even then we were unable to see any BIOS popping up.
We tried BIOS re-flash which stopped flashing in the middle saying it has got a retry request and now we are unable to even see the behaviour of the power button.
We messed it up!!
Finally we decided to give this board back and please feed me with instructions on how I can go about it.
Sorry you are having so much trouble.
Do you still have the shipping invoice paperwork that came with the board? I am told that there is a form attached for returning the board. Check out this link to a thread where another user had similar problems:
If you don't have this paperwork, let me know and I will find another way for you to return it.
Well! first of all I wish to know how it is going to be like.
Are you going refund me with some money for the faulty piece or
Going to replace it with some other of same kind or
None of these.
According to your reply I would decide upon what to do.
If I need to send it back, where should I be sending it?
Is it to the place where I got this board that is to US?
As I belong to India I dont want to do this bcoz it would take very long.
Please suggest me a nearby distrubutor to delhi,India.
Do you have the paperwork that came with your board shipment ? I am told that the shipping form includes a section about the return procedure that should answer your question of where to return. I do believe that if the board was shipped directly from Intel USA, then you will have to return it there and not to a local distributor in India.
Also please see this link to the Intel customer service policy for this evaluation board
I hope this helps,