5 Replies Latest reply on Sep 29, 2014 12:58 PM by LynnZ

    i5-4400e 30 min shutdown

    Kil06 Green Belt

      I have been working with an I5-4400e and after 30 min of running I have noticed that the PCH will go in to a sleep state. I have this disabled on my system. I thought it may have been a thermal issue but I am reading only 37C off of the PCH and CPU. Does anyone have any recommendations on how to repair this issue? or to verify that I do have the sleep state shut off?

        • Re: I5-4400e 30 min shutdown
          AdolfoS Brown Belt

          Hello Kilo06,

           

          Have you attempted to reinstall the firmware on your board?  Doing so would restore any incorrectly set register to its original configuration.  The latest version is available on the Intel® Validation Internet Portal

           

          Regards,

          Adolfo.

            • Re: I5-4400e 30 min shutdown
              LynnZ Brown Belt

              Kwasi, I'm not sure if you are able to access the Validation Internet Portal.  Your company likely has an Intel applications engineer assigned, and I can also try to get you in touch with an Intel representative covering your company.  Were you able to try to reinstall the firmware as Adolfo suggested?  Also, you may want to contact your system or motherboard manufacturer to obtain their latest system BIOS.

              Let me know if you'd like me to connect you with an Intel representative if these other suggestions don't work for you.

              Lynn

                • Re: I5-4400e 30 min shutdown
                  Kil06 Green Belt

                  LynnZ and AdolfoS

                   

                  Thank you for your quick response. I do not have access to that page is there any other way you can send me that file? We do have a rep, I have not talked to him about it yet. I just wanted to see if anyone else has had the issue yet with this type of part. Any help in this matter would be greatly appreciated.

                   

                  Thank you

                  Kil06

                    • Re: I5-4400e 30 min shutdown
                      AdolfoS Brown Belt

                      Hello Kil06

                       

                      Effectively, we have observed this issue quite a few times; this is related with a couple of timers set within the Management Engine (ME) Firmware that may cause this behavior. Usually this will get fixed by updating the ME Firmware to the latest version. You may need to re-flash a few times making sure the image is not corrupt.

                       

                      The most recent kit is #101539, Intel® ME Firmware 9.1 HotFix 2 Release Version 9.1.2.1010.

                       

                      Inside the kit you will find the Firmware Bring Up Guide (for 1.5MB and 5MB versions). You will need to choose the correct version based on the PCH. Inside each guide you will find a list of the supported SKUs as well as information on the 30min timers. For example, for a Shark Bay Mobile, the correct version would be the 5MB version for QM87 and HM87.

                       

                      Unfortunately, I am not authorized to provide this material. You will need to speak to your Intel representative to gain access to the Intel® Validation Internet Point site.

                       

                      Regards,

                      Adolfo