Ragnarok Battle Offline没有画面

[itsakuya]

在使用Arc750的Windows10的运行Ragnarok Battle Offline，并且跳过动画，主界面有声音无画面，打开游戏没有错误信息。

Arc750驱动程序的版本是31.0.101.5084，干净安装，设置都是默认值。

在使用GTX 1060的Windows10上运行一切正常。

[Hugo_Intel]

Hello itsakuya

Thank you for posting on the Intel® ARC™ Graphics Communities.

The black screen issue you are reporting is at the moment a known problem that we are currently investigating. At the moment there is no estimated time for the issue to be resolved but rest assured we are working on it. Once there is more information available this thread will be updated.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello itsakuya

I see there are no further questions related to this topic. As mentioned in our previous post we continue to investigate and work on this issue once there is an update we will let you know.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[itsakuya]

Thanks for your work.

[NormanS_Intel]

Hello itsakuya,

We appreciate your patience. After conducting tests, we advise you to install the latest graphics driver, version 31.0.101.5382, as it is expected to resolve the issue. Once you have updated this version, we would be grateful if you could share the results with us.

Best regards,

Norman S.

Intel Customer Support Engineer

[itsakuya]

谢谢，使用31.0.101.5382的驱动程序后，问题已解决

但该游戏的运行速度很低，FPS在20左右

[NormanS_Intel]

Hello itsakuya,

Thank you for sharing the details. If you're experiencing issues, I recommend trying the latest graphics driver version, 31.0.101.5444 because we released a newer version again. Please ensure to use the DDU to thoroughly remove any previous drivers before installing the new one. Once you've updated the driver, we'd be interested to hear about the outcome. 

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello itsakuya,

I wanted to check if you had the chance to review the steps I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Norman S.

Intel Customer Support Engineer

[itsakuya]

我以前是“✔干净安装”来使用驱动程序，不仅是31.0.101.5382还是31.0.101.5444的版本，画面正常，但是它们都使该游戏运行在一个很低的速度上，而且会导致另一个游戏Granblue Fantasy:Relink有一些几率崩溃(无任何错误提示)

今天我尝试用DDU卸载旧的驱动程序之后再安装31.0.101.5444的驱动程序，和以前一样，Ragnarok Battle Offline的运行速度很低，Granblue Fantasy:Relink会崩溃

我退回到31.0.101.5333的驱动程序，Ragnarok Battle Offline的画面在5333版本中是黑的，但Granblue Fantasy:Relink不会崩溃

我会继续耐心等待新版本的驱动程序修复这些问题，非常感谢

[NormanS_Intel]

Hello itsakuya,

We are grateful for your understanding and the opportunity to assist you. Rest assured, we are diligently examining the issue and will share any new developments in this thread as soon as they become available.

Your patience is sincerely appreciated as we work to resolve this matter.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello itsakuya,

We have reviewed your concern and found that the first issue you reported has already been resolved. To address the specific issue, we suggest creating a new thread so that we can better track it and suggest additional troubleshooting steps.

In addition, since GrandBlue Fantasy Relink is a different game and type of issue, we recommend creating a separate thread for it. We look forward to your new thread so that we can further investigate this matter. As a result, we will now close this inquiry, and if you require further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you for your understanding.

Best regards,

Norman S.

Intel Customer Support Engineer